Perplexity reduced limits for some users due to abuse of promo codes

Brief overview of the situation

Last week users of the Perplexity service noticed that their limits for using advanced AI models were being exceeded more often and faster, even though there were fewer requests. The company explained that it had to tighten limit controls due to fraud involving reselling promo codes.

What happened
1. Limit issue

- Users began exceeding weekly limits on AI model usage.

- At the same time, request frequency dropped, indicating uneven distribution of available resources.

2. Reason for tightening control

- Some accounts are tied to offers with promo codes.

- Fraud was identified: discount codes are resold by third parties, sometimes even without buyers’ knowledge (invalid codes).

- This led to unauthorized resource usage and violation of service terms.

3. Perplexity’s actions

- Stricter limits were introduced for accounts using promo codes.

- Limits were reviewed to prevent abuse.

- The company is working to make usage rules and limits clearer.

How to respond
- Users who believe their limit was breached by mistake or due to third‑party actions can contact Perplexity support.

- The company did not specify which particular promo codes were affected in its response.

Conclusion
Perplexity had to tighten limit controls because of fraud involving reselling promo codes. The company is now working on increasing transparency and clarity of rules for all users, while continuing to enforce service terms against abuse.